pkbet Privacy Policy
— Your Data, Your Rights

1. Introduction & Scope

This Privacy Policy ("Policy") is published by pkbet ("pkbet," "we," "us," "our") and applies to all personal data collected from individuals ("you," "Player") who visit, register with, or otherwise interact with the pkbet platform accessible at https://pkbet.vu, including all associated betting, casino, gaming, payment, customer support, and promotional services offered by pkbet.

pkbet is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy is intended to give you a clear understanding of your privacy rights and our obligations, so that you can make informed decisions about your engagement with the pkbet platform.

By creating a pkbet account and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use the pkbet platform. For questions, please contact us at [email protected] or via the 24/7 live chat feature on the website.

2. Data Controller

pkbet acts as the Data Controller in respect of personal data collected and processed through the pkbet platform. As Data Controller, pkbet is responsible for determining the purposes for which, and the manner in which, your personal data is processed. pkbet operates under international gaming licence standards, and our data processing activities are conducted in compliance with those standards and applicable data protection laws.

If you have any questions, concerns, or requests regarding the processing of your personal data by pkbet, you may contact us through any of the channels listed in Section 16 of this Policy.

3. What Personal Data We Collect

3.1 Registration & Account Data

When you create a pkbet account, we collect the following information:

• Full legal name (as it appears on government-issued identification);
• Date of birth (to verify you are aged 21 or above, as required by our age restriction policy);
• Pakistani mobile phone number (used as a primary login identifier and for SMS OTP authentication);
• Email address (used for account communications, security alerts, and where applicable, promotional messages with your consent);
• Residential address;
• Username and encrypted password (passwords are never stored in plain text).

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations under international gaming and anti-money laundering standards, pkbet may request and retain copies of:

• Government-issued photo identification (National Identity Card (CNIC), passport, or driver's licence);
• Proof of residential address (utility bill, bank statement, or similar document issued within the past 3 months);
• Proof of payment method ownership (screenshot or confirmation of the JazzCash, EasyPaisa, HBL, UBL, SadaPay, or USDT wallet used for deposits);
• Source of funds documentation, where required by our compliance procedures or applicable regulations.

3.3 Financial Transaction Data

pkbet collects and retains records of all financial transactions associated with your account, including:

• Deposit amounts, dates, timestamps, and payment method identifiers;
• Withdrawal amounts, requested dates, processing dates, and payment destination details;
• PKR wallet balance history;
• Bonus credits, wagering progress, and bonus-related transaction records.

3.4 Gaming & Betting Activity Data

pkbet maintains comprehensive records of your gaming and betting activity on the platform, including:

• All bets placed, including sport/event selected, market type, stake amount in PKR, odds accepted, and settlement outcome;
• All casino and live dealer game sessions, including game title, duration, bets placed, and outcomes;
• Slot game play history, including titles played, session duration, and stakes;
• Super Bingo and Arcade game participation records.

This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.

3.5 Technical & Device Data

When you access the pkbet platform, we automatically collect certain technical data including:

• IP address and approximate geolocation derived therefrom;
• Device type, model, and operating system;
• Browser type and version;
• Session timestamps, page visit history, and navigation patterns within the pkbet platform;
• Referring URL (where you navigated from before reaching pkbet).

3.6 Communications Data

pkbet retains records of your communications with our support team, including live chat transcripts, email exchanges, and any other correspondence submitted through pkbet's contact channels. This data is used for quality assurance, dispute resolution, and regulatory record-keeping.

4. How We Collect Your Data

pkbet collects personal data through the following channels and mechanisms:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, placing bets, contacting support, or updating your account settings;
• Automatically: Technical and device data collected automatically when you access the pkbet platform through cookies, server logs, and similar tracking technologies (see Section 7);
• From payment providers: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20 processors in connection with your deposits and withdrawal requests;
• From identity verification partners: Confirmation of document authenticity from third-party KYC and document verification service providers used in our compliance process;
• From fraud prevention services: Risk signals and fraud indicators from third-party fraud detection partners used to protect the integrity of the pkbet platform and the safety of all players.

5. Legal Basis for Processing

pkbet processes your personal data on the following legal bases, depending on the specific processing activity:

6. How We Use Your Personal Data

pkbet uses the personal data we collect for the following purposes:

6.1 Account Operation

To create, maintain, and operate your pkbet account — including processing your PKR deposits and withdrawals, recording your cricket bets, casino game sessions, slot play, and all other gaming activity, displaying your account balance, and communicating important account information such as security alerts and transaction confirmations.

6.2 Identity and Age Verification

To verify that you are aged 21 or above and that the personal information you have provided matches your government-issued identity documentation. This verification is a regulatory requirement that pkbet must fulfil before permitting real-money play on the platform.

6.3 Payment Processing

To process your deposits via JazzCash, EasyPaisa, HBL, UBL, SadaPay, or USDT TRC20 and to process your withdrawal requests to your registered payment method. Financial transaction data is also used for accounting, tax reporting, and anti-money laundering compliance purposes.

6.4 Fraud Prevention and Platform Integrity

To detect, investigate, and prevent fraudulent activity, account abuse, bonus abuse, match-fixing, collusion, and other forms of misconduct on the pkbet platform. This includes automated monitoring of betting patterns, login behaviour, and financial transaction activity.

6.5 Responsible Gaming

To monitor player gaming behaviour for indicators of problem gambling, enforce deposit limits, cooling-off periods, and self-exclusion restrictions set by players, and to proactively contact players who exhibit patterns consistent with gambling harm in line with pkbet's Responsible Gaming policy.

6.6 Customer Support

To respond to your queries, resolve disputes, investigate complaints, and provide technical assistance via pkbet's live chat and email support channels.

6.7 Marketing Communications (With Consent)

Where you have provided consent at registration or through your account settings, pkbet may send you promotional emails or SMS messages regarding new products, bonuses, PSL season betting promotions, and other platform offers. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting pkbet support.

6.8 Platform Improvement

To analyse aggregate player behaviour data — in anonymised or pseudonymised form — to improve the pkbet platform, optimise the user interface for mobile access, enhance betting market offerings, and develop new gaming features.

7. Cookies & Tracking Technologies

pkbet uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse how the platform is used. The following categories of cookies are used by pkbet:

• Strictly Necessary Cookies: Essential for the basic operation of the pkbet platform, including session management, login authentication, and security features. These cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences, such as your display settings and the "remember me" option on the pkbet login page, so you don't have to re-enter your credentials on each visit from a trusted device.
• Analytics Cookies: Used to collect anonymised data about how players navigate the pkbet platform, which pages are most visited, and where technical errors occur, enabling pkbet to improve platform performance and usability.
• Security Cookies: Used to detect and prevent fraudulent login attempts, suspicious session activity, and automated bot access to the pkbet platform.

8. Sharing Your Personal Data

pkbet does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, SadaPay, and our USDT TRC20 payment processor to facilitate deposits and withdrawals from your pkbet account;
• KYC / Identity Verification Partners: We share identity document images and registration data with third-party document verification service providers for the purpose of completing mandatory KYC checks;
• Fraud Prevention Services: We share technical and behavioural data with third-party fraud detection providers to protect the security of the pkbet platform and all players;
• Game Providers: We share session identifiers and game-specific data with the third-party game developers whose products are hosted on pkbet, to the extent necessary to operate the relevant game;
• Regulatory Authorities: We may disclose personal data to gaming regulators, anti-money laundering authorities, or law enforcement agencies where we are legally required to do so;
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of pkbet, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

All third-party partners who receive personal data from pkbet are subject to contractual obligations requiring them to use that data solely for the specified service purpose and to maintain appropriate technical and organisational security measures.

9. International Data Transfers

pkbet operates under international gaming licence standards and may store or process player data on servers located outside of Pakistan. Where personal data is transferred internationally, pkbet ensures that appropriate safeguards are in place — including standard contractual clauses, adequacy decisions, or equivalent protections — to maintain the same level of data protection as would apply within Pakistan and the player's country of residence.

If you have questions about the safeguards applied to international transfers of your personal data, please contact pkbet support at [email protected].

10. Data Retention

pkbet retains personal data for the following periods:

• Active Account Data: Retained for the full duration of your pkbet account being active;
• Post-Closure Retention: Following account closure, pkbet retains account data — including KYC documents, transaction records, and gaming history — for a minimum of 5 years in compliance with anti-money laundering record-keeping requirements and gaming regulatory standards;
• Marketing Data: Retained until you withdraw consent for marketing communications, following which it is deleted or anonymised within 30 days;
• Customer Support Records: Retained for 3 years following the resolution of the relevant support interaction;
• Technical / Log Data: Retained for up to 12 months for security and fraud analysis purposes, then deleted.

11. Security Measures

pkbet implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkbet's servers;
• AES-256 encryption for sensitive data stored in pkbet's databases, including passwords (which are hashed and salted, never stored in plain text);
• Multi-factor authentication options for player accounts, including SMS OTP sent to your registered Pakistani mobile number;
• Role-based access controls ensuring that pkbet staff can only access player data to the extent required for their specific operational responsibilities;
• Comprehensive access audit logging for all internal access to player data;
• Automated suspicious login detection and real-time alerting systems;
• Regular security assessments and penetration testing of pkbet platform infrastructure;
• Data breach response procedures with defined timelines for notifying affected players and relevant authorities where a breach meets the notification threshold.

While pkbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their pkbet accounts, enable SMS two-factor authentication, and contact pkbet support immediately if they suspect unauthorised access to their account.

12. Your Privacy Rights

You hold the following rights in respect of your personal data processed by pkbet. To exercise any of these rights, please contact pkbet support via email at [email protected] or through the 24/7 live chat on the website. pkbet will respond to all valid requests within 30 days of receipt.

• Right of Access: You may request a copy of all personal data pkbet holds about you, together with information about how it is used and who it is shared with;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your pkbet account at any time. Some corrections can be made directly in your account settings;
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to pkbet's legal retention obligations. Where legal obligations require continued retention, we will inform you of the specific obligation and its expected duration;
• Right to Restriction: You may request that pkbet restricts processing of your personal data while a dispute or verification is pending;
• Right to Data Portability: You may request a structured, machine-readable copy of your personal data for the purpose of transferring it to another service provider;
• Right to Object: You may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interest, though pkbet may be required to continue certain processing for legal or safety reasons;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

13. Children's Privacy

The pkbet platform is strictly for individuals aged 21 and above. pkbet does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the registration and KYC process. If pkbet discovers or is notified that it has collected personal data from an individual under 21 years of age, that data will be promptly deleted, the associated account will be permanently closed, and any funds within it will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor may have accessed pkbet and provided personal data without your knowledge, please contact pkbet immediately at [email protected].

14. Responsible Gaming & Personal Data

pkbet's Responsible Gaming programme involves the processing of personal data — specifically your gaming activity history and betting patterns — to identify indicators of problem gambling and to enforce any responsible gaming limits, cooling-off periods, or self-exclusion restrictions you have set. This processing is conducted on the basis of pkbet's legitimate interest in player welfare and its legal obligations under its gaming licence standards.

Data processed for responsible gaming purposes is handled with particular care and sensitivity. It is not used for marketing purposes and is accessible only to pkbet's compliance and responsible gaming teams on a need-to-know basis. Where a Player has self-excluded from pkbet, their data is flagged in our systems to prevent re-registration during the exclusion period, as required by responsible gaming best practices.

For full information on the responsible gaming tools available to pkbet players, please visit our Responsible Gaming page.

15. Updates to This Privacy Policy

pkbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. Where changes are material, pkbet will provide advance notice to active Players via email to their registered address or via a prominent notice on the pkbet platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects when the most recent revision was made. Continued use of the pkbet platform following the effective date of any revised Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised policy, please discontinue use of pkbet and contact support to close your account.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or pkbet's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the pkbet website — the fastest channel for privacy queries;
• Email: [email protected] — responses within 4 hours during normal operational hours. Please include "Privacy Request" in your email subject line and your registered mobile number to help us locate your account efficiently.

pkbet is committed to resolving all data protection queries promptly and transparently. Where you are not satisfied with pkbet's response, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.